Who we are?
Xav.com is a registered trading name of Xavier Loans Limited, which is an Introducer Appointed Representative of Flux Funding Limited. Registered in England and Wales (Company number 11365136/FRN 821470) Registered Office: 63-66 Hatton Garden, Suite 23, London, EC1N 8LE. Flux Funding is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 806333. Licenced by the Information Commissioners Office, (registration number ZA480458)
What type of information is collected?
Lawful basis for collecting your data.
Flux Funding is a credit broker and when you use one of our websites to search for a personal loan, we will use the information that you provide in a number of ways.
We will share your information with a panel of lenders and brokers to assist you in finding the financial services product that you are looking for.
In order for us to process your data we have to have a lawful basis to do so.
Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
As part of the service that we provide, we may contact you regarding your search for the product or service that you have asked us to help you with, unless you have requested that we do not do so.
In addition, we may also send you information regarding related products or services using the contact information that you supplied to us as part of your application. This is an essential part of the service that we provide to you and you can opt out of this at any time using the contact details below
The basis in which we are able to contact you is called ‘soft opt in’, which applies when you have previously entered information on our websites and provided your information to us. This is useful for the majority of customers as it enables us to share related products and services similar to which you had requested previously. Again, you can opt of this at any time using the contact details below
How will you use my personal information?
To enable us to fulfil our role as a credit broker, we will share your information with lender and broker partners who are authorised and regulated by the Financial Conduct Authority.
The information that we share will include some or all of the information that you have provided as part of your application. This will include personal data such as name, address, DOB, contact information, employment information, bank account, and details of your financial status.
As part of our service, we may profile your personal information. This enables us to share advertisements regarding relevant products and services that we believe may be of interest to you. These advertisements may be presented to you on such platforms as Google and Facebook or similar platforms.
You can opt out of receiving such advertisements using the contact details below
We may use your technical data such as IP address and cookies to assist in the improvement of our website.
Who will you share my information with?
To enable Flux Funding to assist you in finding the financial product or service that you have requested, we will need to share your information with lenders and brokers who are authorised and regulated by The Financial Conduct Authority. We may also share your information with companies who assist us in providing our service to you, such as telecommunication companies (for email and SMS communication) and advertising networks such as Facebook and Google.
Our partners, with whom we share your information, may use it for their legitimate business interests to match applications, carry out fraud checks, carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future.
As part of your application for a loan, we will share your personal data with Monevo Limited (a regulated credit broker) who will then share your data with the members of its lender panel to try and find you a loan. Monevo may also share your personal data with TransUnion (formerly Callcredit) & other credit bureaus for the purposes of matching you to a lender. Full information as to how they process your personal data and your rights can be found here
We may also share your information with the following companies as well as directly with lenders with whom we feel may be able to assist you as part of your application for a loan
For a comprehensive list of third parties with whom we may share your data you can request this via the contact information below
How long will you store my personal information?
We will keep your personal details for no longer than 12 months from the date you last used our service, unless you ask us to delete it sooner. If you ask us to delete your personal information, please note that it may remain on our backup servers for legal or other regulatory reasons.
What are my rights?
The General Data Protection Regulation provides the following rights to individuals
The right to be informed
The right of access
You have the right to obtain confirmation that your data is being processed and to have access to that personal data. You can request this using the contact details below
The right to rectification
You have the right to have your personal data rectified if it is incorrect or incomplete and we must notify any third parties that have been shared your data to do the same. You can request this using the contact details below
The right to erasure
You have a “right to be forgotten”, or to have your personal data erased and to prevent processing. The right is not absolute and in certain circumstances, this may not be possible. You can request this using the contact details below
The right to restrict processing
You have the right to ‘block’ or suppress the processing of your personal data. This does not stop the storing of your personal data, as it may be required to restrict processing in the future. You can request this using the contact details below
The right to data portability
You have the right to obtain and reuse your personal data for your own purposes across different services in a safe and secure way, without hindrance to usability. You can request this using the contact details below
The right to object
You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics. You can request this via the contact details below.
Rights in relation to automated decision making and profiling
You have a right to object to automated decision making, to express your point of view, ask for human intervention, and to be provided with an explanation of the decision with your option to challenge it. The right is not absolute and is not applicable for the entering into a consumer credit agreement. You can request this using the contact details below
The right to withdraw consent
If you have given us explicit consent to process your personal data you have a right to withdraw that consent at any time, including but not limited to the removal of consent to be contacted by third-party marketers. You can request this using the contact details below
The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with us directly and/or with a supervisory authority. In the UK the relevant authority is the Information Commissioner’s Office (ICO). You can find their contact details here: https://ico.org.uk/global/contact-us/
For further information in relation your rights visit www.ico.org.uk
Flux funding uses “Essential,” “Functionality,” and “Marketing” cookies. Flux Funding may use all or a combination of all three categories of cookies. You can find out more about each cookie category below.
Essential Cookies. These cookies enable you to move around the website and use its features.
Functionality Cookies. These cookies are used to help improve the website experience. The cookies are placed when a user first visits the website and they track the user through the website, monitoring where they navigate to or where they drop out of the process.
Marketing – we use third parties to help provide customised advertising and other content to visitors to our website.
So that we can offer you the best possible online experience, new services using cookies may be added to our site from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details.
How do you keep my data secure?
Your security and privacy come first in everything we do. We utilise the most advanced security infrastructure and measures to ensure your data is private. All personal data is stored on dedicated servers with high levels of encryption. All companies with which we share your information has to display that they have high levels of data security in place before we will share any information with them.
Will you transfer my personal data to a country outside the European Economic Area (EEA)?
We may transfer your personal data to a country outside of the European Economic Area (EEA) if the 3rd party lender or broker is based outside the EEA. The safety and security of your personal data is of the utmost importance to us and we have taken all necessary precautions to ensure your data is protected to the same level as within the EEA.
How do I complain?
If you have a complaint, we would like to hear from you.
You can contact us using the information below:
Post: Flux Funding complaints, Newgate House, Newgate Street, Chester, CH1 1DE
Please see our complaints policy for further information
How do I contact you?
If you wish to contact us, you can do so in a number of ways:
Telephone: 0800 409 6106
Post: Flux Funding, Newgate House, Newgate Street, Chester, CH1 1DE
Updated 22nd February 2019